Effective date: 21 September 2025

This Privacy Policy explains how Quality Streamers (“we”, “us”, “our”) collects, uses, shares, and safeguards information when you visit qualitystreamers.com (the “Site”), purchase from our shop, or use our integrations and products, including those that connect to YouTube API Services and our streamer.bot–powered automations (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Services.

 

Effective date: 21 September 2025

This Privacy Policy explains how Quality Streamers (“we”, “us”, “our”) collects, uses, shares, and safeguards information when you visit qualitystreamers.com (the “Site”), purchase from our shop, or use our integrations and products, including those that connect to YouTube API Services and our streamer.bot–powered automations (collectively, the “Services”).

If you do not agree with this Policy, please do not use the Services.

1) Who we are

If you are located in the UK or EEA, we act as the data controller of your personal data under the UK/EU GDPR.

2) Scope

This Policy applies to information we collect:

  • On the Site (e.g., browsing, checkout, account).

  • Through our products and integrations, including streamer.bot automations and overlays/widgets we provide.

  • Through official third‑party platforms we integrate with (e.g., Google/YouTube) when you choose to connect them.

It does not apply to third‑party sites or services we do not control. Their privacy policies govern their practices.

3) Information we collect

We collect information in the following categories.

A. Information you provide directly

  • Account data: name, display name, email, password (hashed), avatar/handle (if provided).

  • Shop & order data: billing and shipping details, order contents, transaction totals, VAT status, and order notes.

  • Support & communications: messages, emails, form submissions, and related metadata.

  • User‑generated content: text, graphics, and configuration files you upload to use with overlays, alerts, or automations.

B. Information collected automatically

  • Usage data: pages viewed, referring pages/UTM, features used, timestamps, and error logs.

  • Device & technical data: IP address, browser, OS, screen size, language, and approximate location derived from IP.

  • Cookies & similar tech: cookies, local storage, and pixels used for authentication, preferences, analytics, and shop operations. See Section 13.

C. Information from third parties (when you connect them)

  • YouTube/Google account info via OAuth (only if you grant access): described in Section 5 below.

  • Payment processors: confirmation that a transaction succeeded/failed, last 4 digits of card, expiry month/year, and the payment intent ID (we do not store full card numbers).

We do not intentionally collect special‑category data (e.g., health, religion). Please do not submit such data to us.

4) How we use personal data (purposes)

We use your information to:

  1. Provide the Services: deliver the Site, overlays, alerts, automations, account features, and orders you place.

  2. Process transactions: manage payments, fraud checks, taxes, shipping, and receipts.

  3. Operate YouTube integrations: connect your channel, retrieve permitted data, and power streamer.bot automations you configure.

  4. Communicate with you: send service notices, order updates, and replies to support requests. With consent or where lawful, send product news.

  5. Personalise & improve: remember preferences, measure performance, debug issues, and develop new features.

  6. Security & abuse prevention: monitor, detect, investigate, and prevent fraudulent or abusive activity.

  7. Legal compliance: maintain records required by tax, accounting, and other applicable laws.

5) YouTube API Services — disclosures & commitments

We offer optional features that connect to YouTube API Services (“YouTube Integrations”). When you click “Connect with Google” and grant permissions, we access data strictly as described below.

A. Types of YouTube data we may access (depending on scopes you approve)

  • Account/channel metadata: channel ID, title, handle, thumbnails, and basic profile information.

  • Content metadata: video/stream IDs, titles, thumbnails, categories, scheduled start times, durations, and public statistics.

  • Live features (if you opt in): live stream status and, where authorised, live chat messages for on‑screen alerts, moderation cues, or automations you configure.

  • Analytics (if you opt in): aggregate metrics exposed by the YouTube APIs that your consent permits.

Exact data depends on the scopes you approve during Google’s OAuth consent. We do not access private YouTube data unless you explicitly grant the corresponding scope.

B. How we use YouTube data

  • To display channel/video/live information inside our dashboards.

  • To trigger streamer.bot automations you configure (e.g., alerts, overlays, counters, chat reactions).

  • To measure performance of your overlays/automations and improve reliability.

C. How data flows to streamer.bot

  • Our Services may emit events (e.g., via local network or secure webhooks) that contain the minimum necessary YouTube‑derived metadata to trigger your automations.

  • We do not share your Google OAuth tokens with streamer.bot. Tokens are used only by our servers/services to call YouTube API Services on your behalf, as needed.

D. Limited Use & human access

We comply with Google API Services User Data Policy including the Limited Use requirements. In particular:

  • We only use YouTube data to provide or improve user‑facing features in your signed‑in experience.

  • We do not sell YouTube data or use it for targeted advertising.

  • We do not allow humans to read YouTube data unless: (i) you give consent; (ii) it’s necessary for security, fraud, or abuse investigations; or (iii) to comply with law.

E. Revoking access & deleting YouTube data

F. Google policies & terms

6) Legal bases for processing (UK/EU GDPR)

Where GDPR applies, we rely on these legal grounds:

  • Contract: to provide the Services you request and fulfil orders.

  • Legitimate interests: to secure our Services, prevent fraud, improve products, and support users. We balance these interests against your rights.

  • Consent: for optional integrations (e.g., connecting YouTube), certain analytics/marketing cookies, and marketing emails where required.

  • Legal obligations: to maintain tax/accounting records and respond to lawful requests.

7) Sharing your information

We share information only as needed to operate our Services:

  • Service providers / subprocessors: hosting, storage, analytics, email/SMS, customer support, error logging, and security vendors.

  • Payment processors: to complete transactions and prevent fraud (e.g., card networks, processors).

  • Shipping & fulfilment partners (if/when applicable).

  • Professional advisers: accountants, auditors, legal counsel.

  • Authorities: when required by law or to protect rights, safety, and security.

We can provide a current list of core subprocessors upon request.

We do not sell personal information.

8) International transfers

If we transfer your information outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) and/or UK International Data Transfer Addendum, and additional measures where necessary.

9) Data retention

  • Account & shop data: kept while your account remains active and for up to 6 years after your last order (UK accounting/tax rules), unless a longer period is required by law.

  • YouTube OAuth tokens & related cached data: kept only while your integration remains active and deleted when you disconnect or request deletion.

  • Logs & telemetry: typically retained for 90–365 days for security and troubleshooting.

  • We may anonymise data for analytics; anonymised data is not subject to deletion requests.

10) Security

We use administrative, technical, and physical safeguards commensurate with the risks, including:

  • TLS in transit; encryption or tokenisation of sensitive secrets at rest.

  • Access controls, least‑privilege, MFA for staff accounts.

  • Segregated environments, vulnerability management, and monitoring. No system is perfectly secure; please use unique, strong passwords and keep them confidential.

11) Your rights (UK/EEA)

Subject to exceptions, you have the right to access, rectify, erase, restrict, object, and portability of your personal data, and the right to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your local data protection authority, such as the ICO (UK): https://ico.org.uk/

Requests may be sent to privacy@qualitystreamers.com. We will verify your identity before acting.

12) Your choices & data deletion

  • Account settings: update your profile and preferences in your account (where available).

  • Disconnect YouTube: revoke access via Google at https://myaccount.google.com/permissions and/or via our dashboard (where available).

  • Delete account: request deletion by emailing privacy@qualitystreamers.com from your registered address.

  • Marketing: opt out via unsubscribe links or account preferences.

We will act on verified requests within applicable statutory timeframes.

13) Cookies, analytics & tracking

We use cookies and similar technologies to:

  • Operate the shop (session, cart, checkout, fraud prevention).

  • Remember preferences (e.g., cookie consent, theme).

  • Measure usage (aggregate analytics to improve features & reliability).

  • Marketing (optional): only with your consent where required.

You can manage cookies through our consent banner and browser settings. Blocking some cookies may impact functionality.

14) Payments

Payments are processed by third‑party providers. We receive confirmation of payment status and limited card information (e.g., last 4 digits, expiry) but not full card numbers. Your use of a payment method is subject to the provider’s terms and privacy policy.

15) Children’s privacy

The Services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided data, contact us to delete it.

16) Automated decision‑making

We do not engage in automated decision‑making that produces legal or similarly significant effects about you.

17) Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page with a new Effective date. Where required, we will notify you and/or seek consent.

18) Contact us

For questions about this Policy or your data rights, contact privacy@qualitystreamers.com.

Annex — Summary for YouTube API Services users